I took a moment over the holidays to reflect on my conversations with members during the last few months of 2009.  It dawned on me that, inevitably, a majority of conversations turned to process improvement and often times, more specifically, Lean.  While I wasn’t all that surprised by the interest in the topic it did get me wondering (I should warn you “wondering” often gets me into trouble)…have we not come close to solving this whole process thing yet?  I know members have been working on it.  I know we at the Operations Council have been working on it.  What’s going on?

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