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	<title>FS Edge &#187; Agility</title>
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		<title>How Agile is Your Gorilla?</title>
		<link>http://fsedge.exbdblogs.com/2009/12/11/how-agile-is-your-gorilla/</link>
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		<pubDate>Fri, 11 Dec 2009 22:07:49 +0000</pubDate>
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		<dc:creator>Elisa Vannini</dc:creator>
				<category><![CDATA[Operations  Posts]]></category>
		<category><![CDATA[Agility]]></category>
		<category><![CDATA[Efficiency]]></category>

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		<description><![CDATA[I used to work as a Group Branch Manager for a small regional institution – the kind that still has queue problems at the branch.  We had a policy of having no closed teller windows – EVER – because it made customers angry to see that big old “Closed” sign when they were standing in [...]]]></description>
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