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	<title>FS Edge &#187; Operations  Posts</title>
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		<title>Six Things About Operational Agility That Might Surprise You</title>
		<link>http://fsedge.exbdblogs.com/2010/05/24/six-things-about-operational-agility-that-might-surprise-you/</link>
		<comments>http://fsedge.exbdblogs.com/2010/05/24/six-things-about-operational-agility-that-might-surprise-you/#comments</comments>
		<pubDate>Mon, 24 May 2010 16:15:04 +0000</pubDate>
		<modDate>Mon, 24 May 2010 16:15:04 +0000</modDate>
		<dc:creator>Ambica Tarakad</dc:creator>
				<category><![CDATA[Operations  Posts]]></category>

		<guid isPermaLink="false">http://fsedge.exbdblogs.com/?p=319</guid>
		<description><![CDATA[Operations executives know agility is important, but for some reason they are failing to address it, and as a result, institutions’ performance in this area suffers.  As we spoke to our members about the topic of agility, we started to understand why many financial services Operations functions were leaving the issue unaddressed.  A few consistent misconceptions came up in our conversations—urban myths, if you will, about operational agility.
]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Settle this argument for us</title>
		<link>http://fsedge.exbdblogs.com/2010/03/09/settle-this-argument-for-us/</link>
		<comments>http://fsedge.exbdblogs.com/2010/03/09/settle-this-argument-for-us/#comments</comments>
		<pubDate>Tue, 09 Mar 2010 18:03:57 +0000</pubDate>
		<modDate>Mon, 24 May 2010 16:15:04 +0000</modDate>
		<dc:creator>Elisa Vannini</dc:creator>
				<category><![CDATA[Operations  Posts]]></category>
		<category><![CDATA[Operations' role]]></category>

		<guid isPermaLink="false">http://fsedge.exbdblogs.com/?p=271</guid>
		<description><![CDATA[My colleagues think bank and insurance Operations have no direct influence on revenue generation.  I disagree.  If you'd like to give me some good arguments for why my colleagues are wrong, please read on!]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Doing Well By Doing Good</title>
		<link>http://fsedge.exbdblogs.com/2010/02/05/doing-well-by-doing-good/</link>
		<comments>http://fsedge.exbdblogs.com/2010/02/05/doing-well-by-doing-good/#comments</comments>
		<pubDate>Fri, 05 Feb 2010 17:21:52 +0000</pubDate>
		<modDate>Mon, 24 May 2010 16:15:04 +0000</modDate>
		<dc:creator>Ambica Tarakad</dc:creator>
				<category><![CDATA[Operations  Posts]]></category>
		<category><![CDATA[mobile banking]]></category>
		<category><![CDATA[Unbanked]]></category>

		<guid isPermaLink="false">http://fsedge.exbdblogs.com/?p=230</guid>
		<description><![CDATA[There is an opportunity to reach new under-banked customers in rapidly developing countries, and it is thus far relatively untapped.  What role can Operations play in capturing the opportunity to serve the under-banked?]]></description>
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		<slash:comments>0</slash:comments>
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		<title>What is Normal These Days?</title>
		<link>http://fsedge.exbdblogs.com/2010/01/27/what-is-normal-these-days/</link>
		<comments>http://fsedge.exbdblogs.com/2010/01/27/what-is-normal-these-days/#comments</comments>
		<pubDate>Wed, 27 Jan 2010 16:02:56 +0000</pubDate>
		<modDate>Mon, 24 May 2010 16:15:04 +0000</modDate>
		<dc:creator>Scott Rothman</dc:creator>
				<category><![CDATA[Operations  Posts]]></category>
		<category><![CDATA[consumer behavior]]></category>
		<category><![CDATA[customer preferences]]></category>
		<category><![CDATA[financial crisis]]></category>

		<guid isPermaLink="false">http://fsedge.exbdblogs.com/?p=207</guid>
		<description><![CDATA[Today’s post isn’t really Operations related.  In fact it’s not necessarily Financial Services related though it is related to finance…sort of.  It’s really about spending and consumer behavior.  My colleague, Elisa, alerted me to a recent article from Gallup, written by Dennis Jacobe.  The article talks about the “New Normal” when it comes to spending [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>The Process Experience</title>
		<link>http://fsedge.exbdblogs.com/2010/01/12/the-process-experience/</link>
		<comments>http://fsedge.exbdblogs.com/2010/01/12/the-process-experience/#comments</comments>
		<pubDate>Tue, 12 Jan 2010 22:25:35 +0000</pubDate>
		<modDate>Mon, 24 May 2010 16:15:04 +0000</modDate>
		<dc:creator>Elisa Vannini</dc:creator>
				<category><![CDATA[Operations  Posts]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Process Improvement]]></category>

		<guid isPermaLink="false">http://fsedge.exbdblogs.com/?p=174</guid>
		<description><![CDATA[As many of you may have read in my bio, I grew up in a developing country, and recently visited my family there over the holidays. While I was there, I had the opportunity to make a pretty simple transaction at a banking institution, and was so annoyed by the time I left I was [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Too Much Process?</title>
		<link>http://fsedge.exbdblogs.com/2010/01/06/too-much-process/</link>
		<comments>http://fsedge.exbdblogs.com/2010/01/06/too-much-process/#comments</comments>
		<pubDate>Wed, 06 Jan 2010 22:29:29 +0000</pubDate>
		<modDate>Mon, 24 May 2010 16:15:04 +0000</modDate>
		<dc:creator>Scott Rothman</dc:creator>
				<category><![CDATA[Operations  Posts]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Process]]></category>
		<category><![CDATA[Process Improvement]]></category>

		<guid isPermaLink="false">http://fsedge.exbdblogs.com/?p=154</guid>
		<description><![CDATA[I took a moment over the holidays to reflect on my conversations with members during the last few months of 2009.  It dawned on me that, inevitably, a majority of conversations turned to process improvement and often times, more specifically, Lean.  While I wasn’t all that surprised by the interest in the topic it did [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How Agile is Your Gorilla?</title>
		<link>http://fsedge.exbdblogs.com/2009/12/11/how-agile-is-your-gorilla/</link>
		<comments>http://fsedge.exbdblogs.com/2009/12/11/how-agile-is-your-gorilla/#comments</comments>
		<pubDate>Fri, 11 Dec 2009 22:07:49 +0000</pubDate>
		<modDate>Mon, 24 May 2010 16:15:04 +0000</modDate>
		<dc:creator>Elisa Vannini</dc:creator>
				<category><![CDATA[Operations  Posts]]></category>
		<category><![CDATA[Agility]]></category>
		<category><![CDATA[Efficiency]]></category>

		<guid isPermaLink="false">http://fsedge.exbdblogs.com/?p=106</guid>
		<description><![CDATA[I used to work as a Group Branch Manager for a small regional institution – the kind that still has queue problems at the branch.  We had a policy of having no closed teller windows – EVER – because it made customers angry to see that big old “Closed” sign when they were standing in [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Welcome to the Edge</title>
		<link>http://fsedge.exbdblogs.com/2009/12/11/60/</link>
		<comments>http://fsedge.exbdblogs.com/2009/12/11/60/#comments</comments>
		<pubDate>Fri, 11 Dec 2009 19:01:45 +0000</pubDate>
		<modDate>Mon, 24 May 2010 16:15:04 +0000</modDate>
		<dc:creator>Peter Aykens</dc:creator>
				<category><![CDATA[Business Banking  Posts]]></category>
		<category><![CDATA[Consumer Banking Posts]]></category>
		<category><![CDATA[Operations  Posts]]></category>

		<guid isPermaLink="false">http://fsedge.exbdblogs.com/?p=60</guid>
		<description><![CDATA[For those of you who have never blogged, I will let you in on a little secret. Writing your first blog post is not easy. The first post sets the tone. Should it be edgy?  Creative?  Funny?  Luckily, I stumbled across a blog where the author stated “Writing your first blog post is just like [...]]]></description>
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